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CORE SERVICES
CIO Advisory Services
Virtual Chief Information Officer (vCIO) services entail the outsourcing of the responsibilities typically held by a traditional Chief Information Officer (CIO) to an external service provider.
A Chief Information Officer serves as a high-level executive responsible for overseeing an organisation’s information and communication technology (ICT) systems, including Enterprise Technology services. This role is pivotal in ensuring that ICT initiatives are aligned with the organisation's strategic goals.
Our vCIO services are designed to enable businesses, startups, and organisations with limited resources the opportunity to leverage the expertise of a CIO without the necessity of hiring a full-time executive. If your organisation requires the services of a contract vCIO, contact us today.
Huawei Cloud Computing
Through our strong channel partnership with Huawei Cloud, we are well positioned to provide your business with the right information technology services and support needed.
Should you are looking for cost optimisation as well as scalability while providing excellent services to your customers on a global scale, we are able to assist you with a cloud proof of concept to test your appetite in migrating to the cloud.
Cloud computing is an innovative technology that involves delivering various computing services, such as storage, processing power, and software, over the internet. Instead of relying solely on local infrastructure, organisations can access and use these resources remotely through data centres maintained by cloud service providers (Hyper-Scalers). Cloud computing offers several benefits, including scalability, flexibility, cost-efficiency, and the ability to access resources from virtually any location with an internet connection.
AWS Support Services
Synaptic Technologies is an AWS cloud channel partner. We are able to assist you with migrating your on-premise workloads into a cloud platform that meets your applications and services requirements. If you are already on AWS, we are able to perform a well architected build review to ensure that your business is benefiting from cost and performance optimisations.
ICT Infrastructure Support
The objectives of Synaptic Technologies' IT Support Services encompass the provision of prompt and accurate solutions, the minimisation of downtime, the enhancement of customer satisfaction, and the facilitation of seamless IT operations.
Service Level Agreements (SLAs) are typically established to delineate response times, resolution times, and other performance metrics, thereby ensuring the delivery of high-quality service.
Organisations of all sizes, from small businesses to large enterprises, frequently outsource their IT support to specialised providers equipped with the necessary infrastructure, expertise, and scalability to manage the substantial volume of IT-related inquiries.
Outsourcing IT support services enables your organisation to concentrate on its core competencies while guaranteeing reliable and professional IT support for both customers and employees.
Contact Synaptic Technologies to explore how we can assist your organisation in establishing a centralised support service centre for your organisation.
Cyber Security - SOC & SIEM
Every organization must prioritize the protection of its information systems against cyber threats and potential breaches. Through our extensive partner network, we offer SOC/SIEM services that facilitate cyber monitoring and provide early detection alerts for vulnerabilities, security breaches, and other security concerns.
We also offer assistance with penetration testing (PEN tests) and vulnerability scans to evaluate your infrastructure's security posture effectively.
By implementing an integrated IT governance strategy, your organisation can significantly enhance all aspects of its security framework.
ICT Procurement - Hardware & Software
Regardless of your IT hardware and software needs, we are equipped to assist your business in obtaining pricing that aligns with your budget. Through our channel partners, we offer competitive rates.
If you are seeking connectivity solutions, VoIP Telephony services or backup services such as Commvault or Veeam support, we can provide you with competitive options backed by a business Service Level Agreements (SLAs) or one-time engagement to assess and remediate your business challenges.
Networking Services
At Synaptic Technologies we assist organisations with implementing and supporting your company's networking services which involves several key items to ensure a reliable and efficient network infrastructure. Here are some of the essential elements:
- Network Hardware
- Network Security
- Network Configuration
- Network Monitoring
- Network Maintenance
- Disaster Recovery and Business Continuity
- Network Upgrades and Scalability
Implementing and supporting a company's networking services is a complex task that requires careful planning, expertise, and ongoing monitoring. It is crucial to align the network infrastructure with the company's requirements, security standards, and industry best practices to ensure a reliable and secure network environment.
ICT Advisory Services
At Synaptic Technologies, we are strategically positioned to deliver comprehensive IT Advisory Services. These services encompass expert guidance and strategic advice for organisations regarding their information technology (IT) strategies, operations, and technology-related challenges. Typically offered by consulting firms or specialised IT advisory companies, our primary objective is to assist businesses in leveraging technology effectively to achieve their goals, enhance operational efficiency, and mitigate IT-related risks.
Key components of our IT Advisory Services include:
- Strategic Planning
- Technology Assessment
- IT Governance and Compliance
- Cybersecurity and Risk Management
- Vendor Selection and Management
- Cloud and Infrastructure Services
- Change Management
- IT Project Management
Our IT Advisory Services aim to bridge the divide between business strategy and technology, empowering organizations to make informed decisions regarding technology investments and utilize IT as a strategic enabler. These services are particularly valuable in an era of rapid technological evolution, where businesses must adeptly navigate complex IT landscapes to maintain competitiveness and resilience.
Software Licensing & Procurement
Synaptic Technologies is positioned to offer competitive software licensing prices through our extensive partner network.
Microsoft provides a comprehensive array of software products and services, including operating systems, productivity software, server solutions, cloud services, and more. Acquiring Microsoft licenses entails securing the legal rights to utilise these software products within an organisation.
To address the diverse needs of businesses, government entities, educational institutions, and non-profit organisations, Microsoft offers various licensing models and programs. Some of the prominent Microsoft licensing programs include:
- Microsoft Volume Licensing
- Microsoft 365 and Office 365 Subscriptions
- Windows Server Licensing
- Azure Services
- Dynamics 365 Licensing
- SQL Server Licensing
Procurement of Microsoft licenses involves a thorough understanding of the different licensing models, selecting the appropriate program, determining the necessary number of licenses, and ensuring compliance with Microsoft's terms and conditions. This process can be complex, as it varies based on factors such as the size of the organization, usage scenarios, and software versions.