CORE SERVICES

ICT Advisory

At Synaptic Technologies, we are strategically positioned to deliver comprehensive IT Advisory Services. These services encompass expert guidance and strategic advice for organisations regarding their information technology (IT) strategies, operations, and technology-related challenges. Typically offered by consulting firms or specialised IT advisory companies, our primary objective is to assist businesses in leveraging technology effectively to achieve their goals, enhance operational efficiency, and mitigate IT-related risks.

Key components of our IT Advisory Services include:

Strategic Planning
Technology Assessment
IT GRC
Cybersecurity & Risk Management
Cloud Computing
IT Project Management
IT Vendor Selection & Management

Our IT Advisory Services aim to bridge the divide between business strategy and technology, empowering organisations to make informed decisions regarding technology investments and utilise IT as a strategic enabler. These services are particularly valuable in an era of rapid technological evolution, where businesses must adeptly navigate complex IT landscapes to maintain competitiveness and resilience.

CIO Advisory

A virtual Chief Information Officer (vCIO) services, relates to the outsourcing of responsibilities typically held by a traditional Chief Information Officer (CIO) to an external service provider.

A CIO is a high-level executive responsible for overseeing an organisation’s information and communication technology (ICT) systems, including Enterprise Technology services. This role is pivotal in ensuring that ICT initiatives are aligned with the organisation's strategic business goals.

Our vCIO services are designed to enable businesses, startups, and organisations with limited resources the opportunity to leverage the expertise of a CIO without having to hire a full-time executive. Should your organisation require the services of a contract CIO, contact us today.

ICT Infrastructure Services

The objectives of Synaptic Technologies' IT Support Services encompass the provision of agile and scalable solutions, that minimise downtime, enhance customer satisfaction, and the facilitate seamless ICT operations.

Service Level Agreements are typically established to track response times, resolution times, and other performance metrics, thereby ensuring the delivery of high-quality services.

Organisations of all sizes, from small businesses to large enterprises, frequently outsource their IT support to specialised providers equipped with the necessary infrastructure, expertise, and scalability to manage the substantial volume of IT-related inquiries.

Outsourcing IT support services enables your organisation to focus on its core competencies while guaranteeing reliable and professional IT support for both customers and employees.

Contact Synaptic Technologies to explore how we can assist your organisation in establishing a centralised support service centre.

Networking Services

At Synaptic Technologies we assist organisations with implementing and supporting your company's networking services which involves several key items to ensure a reliable and efficient network infrastructure. Here are some of the essential elements:

Network Hardware
Network Security
Network Configuration
Network Monitoring
Network Maintenance
DRP & Business Continuity
Network Upgrades and Scalability

Implementing and supporting a company's networking services is a complex task that requires careful planning, expertise, and ongoing monitoring. It is crucial to align the network infrastructure with the company's requirements, security standards, and industry best practices to ensure a reliable and secure network environment.

Software Licensing

Synaptic Technologies is positioned to offer competitive software licensing prices through our extensive partner network.

To address the diverse needs of businesses, government entities, educational institutions, and non-profit organisations, Microsoft offers various licensing models and programs. Some of the prominent Microsoft licensing programs include:

Microsoft Volume Licensing
M365 Subscriptions
Windows Server Licensing
Azure Services
Dynamics 365 Licensing
SQL Server Licensing

Procurement of Microsoft licenses involves a thorough understanding of the different licensing models, selecting the appropriate program, determining the necessary number of licenses, and ensuring compliance with Microsoft's terms and conditions. This process can be complex, as it varies based on factors such as the size of the organisation, usage scenarios, and software versions.

Huawei Cloud

Through our channel partnership with Huawei Cloud, we are well positioned to provide your business with the right cloud technology services and support needed.

If you are looking for cost optimisation as well as scalability while providing excellent services to your customers on a global scale, we are able to assist you with a cloud PoC to test your appetite in migrating to the cloud.

Cloud computing is an innovative technology that involves delivering various computing services, such as storage, compute, and software, over the internet. Instead of relying solely on local infrastructure, organisations can access and use these resources remotely through data centres maintained by cloud service providers (Hyper-Scalers). Cloud computing offers several benefits, including scalability, flexibility, cost-efficiency, and the ability to access resources from virtually any location with an internet connection.

AWS

Synaptic Technologies is an AWS cloud channel partner. We are able to assist you with migrating your on-premise workloads into a cloud platform that meets your applications and services requirements. If you are already on AWS, we are able to perform a well architected build review to ensure that your business is benefiting from cost and performance optimisations.

Cyber Security - SOC & SIEM

Every organisation must prioritise the protection of its information systems against cyber threats and potential breaches. Through our extensive partner network, we offer SOC/SIEM services that facilitate cyber security monitoring and provide early detection alerts for vulnerabilities, security breaches, and other IOC's (indicators of compromise)

We also offer assistance with penetration testing (PEN tests) and vulnerability scans to evaluate your infrastructure's security posture.

By implementing an integrated IT governance strategy, your organisation can significantly enhance all aspects of its security framework.

ICT Procurement

If you are seeking connectivity solutions, VoIP Telephony services or data backup services such as Commvault or VEEAM support, we can provide you with competitive options backed by a business Service Level Agreements (SLAs) or one-time engagement to assess and remediate your IT challenges.